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Winter Garden Police uses AI to pick up non-emergency calls

The Winter Garden Police Department is using an AI service called AVA to help them respond to non-emergency calls. AVA is intended to help callers without making them wait on hold. Winter Garden PD says the technology will give telecommunicators more time to focus on emergency calls.

Residents prepare for flooding as St. Johns River rises

Seminole County residents are placing sandbags around their homes with expectations that the St. Johns river will crest by the end of November. Residents say they're getting flashbacks of Hurricane Ian while they wait for the river to rise.

Downtown businesses push back on more after-hour fees

Downtown businesses are being asked to pay after midnight alcohol permits on top of their fees to stay open late. City officials say the fees fund law enforcement to keep the area safe, but some downtown businesses say they are the only ones bearing the cost to keep it that way.

Organization feeds 6000 meals to Brevard flood victims.

World Central Kitchen gives away hot meals to Brevard residents affected by last week's 1000 year rainfall. A woman from the Barefoot Bay community says receiving a meal "means so much," after her home got flooded.

Blue Origin delays mission due to weather

Blue Origin has been tirelessly rebuilding their launch pad after a rocket exploded a few months ago. The company's goal was to launch its New Glenn rocket by December, however it's been delayed to 2027 because of weather.

Sanford Fire Department watches Lake Monroe's water levels

After Monday's heavy rainfall, the Sanford Fire Department is keeping a close eye for flooding around Lake Monroe. Sanford Fire Chief Ronnie McNeil talks about the protocols the city will take if water levels get too high.

DCF worker charged for failing to report alleged child abuse

Cristina Feliz, a DCF case manager working in Marion County, is accused of ignoring and failing to report claims of abuse. When investigators asked why Feliz chose not to report the instances, she said she "did not want to get in the middle of it."

Timeline: Citibank shooting response

A deadly shooting at a Citibank campus in Brandon left an employee and gunman Jacob Pearson dead. The vice president of Citibank, who was also an armed guard, shot Pearson down. Investigators say it all started from unpaid credit card bill lawsuit that was brought before Pearson.

Wearing waders to leave the house, floodwaters stagnant

Community members of Deer Run face high levels of stagnant water in their front yards after Monday's flash floods. Some residents need to wear waders just to stay dry while leaving their homes. Residents urge the county for some answers.

Bodycam shows deputy shot teen during car break in

Lake County deputies received a call about an active car burglary Thursday morning. Reports say a deputy shot the suspect with the impression that he was holding a gun, but it turned out he was holding a cell phone with the flashlight on.

Meghan Markle's father arrested on child porn charges

Thomas Markle is facing one count of possession of child porn. FBI agents allegedly found 80 items depicting child sexual abuse in Markle's storage units in Los Angeles. Markle was arrested from a senior living facility in Lakeland, he also faces more charges.

Citibank shooting: New details emerge on law enforcement response

A bitter dispute over a $2,500 store credit card debt culminated in gunfire at a Citibank corporate campus in Hillsborough County on Wednesday, where an armed Orlando man was killed by private security after driving through a security gate.

Central Florida deputy rescues emotional support dog, stranded family

Among the countless rescue missions carried out across flooded neighborhoods, one particular moment has captured hearts across Central Florida: a photograph circulating on social media showing an Orange County deputy carrying a 4-year-old Labrador to safety through murky floodwaters.

Animal rescue attempts to rebuild after flash floods

Jill Helsel of Painted Horse Rescue spent the last week recovering her home and farm. During Monday's flash floods, Helsel saved her goats and tortoises from drowning in floodwaters. Helsel still waits for part of her property to drain to assess damage.

Neighbors hangs on 'little moments' after flood devastation

Lamplighter Village was one of the many Brevard communities struck the hardest from Monday's flash floods. One family feels grateful after their service dog got rescued during the floods, another woman in the community goes door to door to deliver meals.

New indoor roller coaster coming to Epic Universe

Universal Orlando announced a new indoor roller coaster coming to Dark Universe, which is inspired by the Universal Monsters franchise. Epic Universe is also projected to get more expansion plots in the near future.

2 new arrest made for the beating of a teen with a disability

Logan Levesque and Casey Knight were arrested Wednesday for allegedly punching a teen with special needs at a bonfire party at Tiger Bay State Forest. Deputies arrested two other teens over the weekend in connection to the beating.

Citibank Center deadly shooting: What we know about the suspect

An Orlando man with no prior criminal record drove over an hour to a Hillsborough County corporate campus Wednesday morning, hunting down workers over a delinquent $2,500 credit card bill before a security officer fatally shot him inside a cafeteria, according to Hillsborough County Sheriff Chad Chronister.